Customer Experience: How AI and data technologies are raising the CX bar

>> A Transform Technology Summit
December 8, 2021

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DECEMBER 8, 2021

» The Customer Experience Summit

Whether it is in the form of AI solutions such as NLP/NLU based conversational AI chatbots, intelligent AI assistants, or data and analytics solutions that deliver better customer insights, predict buying behavior, and deliver personalized recommendations, these are arguably the most impactful applications of AI & data technologies.

In this customer experience summit, we will learn about the most successful and powerful end-user case studies from various industry verticals such as healthcare, finance, retail, industrial/manufacturing, technology, and security.

» The Customer Experience Summit Agenda

8:10 AM – 9:00 AM PT | Women in Data & AI Breakfast

9:00 AM – 9:15 AM | Event Opening and Summit

Welcome from MC + Others

Matt Marshall
CEO
VentureBeat

9:15 AM – 9:40 AM PT | Keynote – Fireside Chat

Customer Experience in Retail

Katia Walsh

Katia Walsh
Chief AI Officer
Levi Strauss

9:40 AM – 10:05 AM PT | Fireside Chat

10:05 AM – 10:30 AM PT | Fireside Chat

Customer Experience in Healthcare

Prat Vemana

Prat Vemana
Chief Digital Officer
Kaiser Permanente

10:55 AM – 11:10 AM PT | Coffee Break – 1-1 Networking

11:10 AM – 11:35 AM PT | Fireside Chat

11:35 AM – 12:00 PM PT | Keynote – Fireside Chat

Customer Experience in Technology
Lessons from Salesforce’s product development journey to meet the new imperative of serving their customers better in an all-digital, work from anywhere world

David Schmaier
Chief Product Officer
Salesforce

1:25 PM – 2:25 PM PT | Transform Connect

>> Open 1:1 Networking for Customer Experience executives

2:25 PM – 2:35 PM PT | Closing Remarks

Matt Marshall
CEO
VentureBeat

Hear from the growing list of thought leaders including:

Katia Walsh

Katia Walsh

Chief AI Officer

Levi Strauss

David Schmaier

Chief Product Officer

Salesforce

Prat Vemana

Prat Vemana

Chief Digital Officer

Kaiser Permenante

Matt Marshall

CEO

VentureBeat

Who we expect at Transform Technology Summits

Founder
CEO
CMO
CIO
CTO
CFO
Chief Information Security Officer
Head of Innovation
Head of Operational Excellence
Chief Algorithms Officer

Chief Innovation Officer
Chief Experience Office
Director of Marketing
SVP, Strategy & Brand
Chief Digital Officer Director, Digital
Strategy Director Digital
Innovation
VP, Marketing
Director, Data-Driven Marketing
Director, Marketing Data Integration

VP of Security
IT Director
IT Security
Director
Director, Marketing Data & Analytics
Head of AI and ML
VP, AI and ML
Chief Scientist
Chief Customer Officer
Director, Growth Strategy & Marketing

Past attendees include

Learn more about partnership opportunities

PARTNER WITH VB


Join VentureBeat for the Transform Technology Summit series following our annual flagship July event. Join technical decision-makers (in-person, and online) who aim to gain knowledge about transformative technology and purchase solutions for their business.

As a sponsor, you get to share your data technologies, strategies and guide end-users to the right customer experience solutions for their organizations.

Use the link below to learn more about why sponsors choose to partner with us.

See the full list of upcoming Transform Technology Summits