Conversational AI & Intelligent AI Assistants Summit

Transform 2021
Day 3: July 14, 2021

Register for Transform 2021

DAY 3

Conversational AI & Intelligent AI Assistants Summit

July 14, 2021

Presented by Five9

One of the most common use cases of applied AI is in the form of conversational AI or intelligent AI assistants used primarily to facilitate enterprises to serve their customers at scale more efficiently and through support from the call center. Conversational AI and intelligent AI assistants are being leveraged by organizations across the board in the form of text chatbots, and voice assistants which use NLP/NLU to look beyond rules to truly understand intent, carry out a multi-turn conversation while retaining context and deliver a great user experience. Companies have made several recent advances in terms of leveraging big data to deliver highly personalized and relevant content and integrating all their systems to ensure a seamless and delightful experience for the user.

As conversational AI advances and AI assistants become more and more intelligent and human-like, we will discuss how we can analyze, train and sensitize AI natural language to make it explainable, fair, and free of gender and racial stereotypes and biases.  We will learn about case studies from finance, manufacturing, healthcare, retail, and security that deal with AI applications such as financial robo-advisors, personal healthcare assistants, personalized voice-enabled retail shopping assistants, security strategies to make hacker-proof virtual assistants, and more. Hear from industry-leading practitioners and luminaries who will talk about their journeys and learnings in implementing these technologies, how they unlocked value/ROI from them, and their thoughts about what the future holds.

Conversational AI & Intelligent AI Assistants Summit Agenda

7:25 AM – 7:30 AM PT: Day Welcome from MC

7:35 AM – 8:35 AM PT: Big Bytes in AI & Data – Breakfast Series Part 3

Panel Discussion
Topic of the day: “Accurate & Intelligent AI Assistants”:
As conversational AI advances and AI assistants become more and more intelligent and human like, how can we analyze, train and sensitize AI natural language to make it accurate, explainable, & fair to generate maximum value for businesses and consumers alike?
Speakers TBA, Moderator TBA

8:35 AM – 8:50 AM PT: Summit Welcoming

Welcome from MC + Others

Matt Marshall
CEO
VentureBeat

8:50 AM – 9:15 AM PT: Keynote – Fireside Chat

Speaker TBA, Moderator TBA

9:15 AM – 9:40 AM PT: Keynote – Fireside Chat

AI in Finance

Ken Dodelin

Ken Dodelin
Vice President, Mobile, Web, Conversational AI & Messaging Products
Capital One

Hari Sivaraman

Hari Sivaraman
Head of AI & Data Content Strategy
VentureBeat

9:40 AM – 10:05 AM PT: Keynote – Fireside Chat

Nex-Gen Entertainment: Learn about Comcast’s journey in implementing conversational AI for content discovery and enabling better user experiences

Matthew Zelesko

Matthew Zelesko
Chief Technology Officer
Comcast

10:05 AM – 10:30 AM PT: Keynote – Fireside Chat

AI in Finance
How Intuit combined expert AI assistants, with virtual human experts and grew its TurboTax Live Customer Base by 70% and what you can learn from it

Marianna Tessel

Marianna Tessel
Chief Information Officer
Intuit

Matt Marshall
CEO
VentureBeat

10:30 AM – 10:45 AM PT: Coffee Break

10:45 AM – 11:10 AM PT: Keynote – Fireside Chat

AI in Security
AI Assistants have access to a lot of confidential data; How can we best secure these intelligent AI assistants while ensuring a great user experience.
Speaker TBA, Moderator TBA

11:10 AM – 11:35 AM PT: Keynote – Fireside Chat

AI in Retail
The Optimizer: How Kohl’s is using AI and ML to empower its people, optimize its supply chain and transform the customer experience, while also delivering higher profitability

Paul Gaffney

Paul Gaffney
Chief Technology Officer
Kohl’s

11:35 AM – 12:00 PM PT: Keynote – Fireside Chat

AI in Finance
How this Fintech is leveraging intelligent assistants to deliver personalized financial recommendations
Speaker TBA, Moderator TBA

12:00 PM – 12:10 PM PT: Accurate & Intelligent Assistants Breakfast Report back

Speakers TBA

12:10 PM – 12:40 PM PT: Panel Discussion or Fireside Chat

AI in Retail
The age of voice commerce is here
How retail brands are integrating voice-based conversational AI solutions to enable voice commerce over multiple channels to drive commerce with the new generation of buyers
Speakers TBA, Moderator TBA

12:40 PM – 1:10 PM PT: Panel Discussion

Big trends in conversational AI and intelligent AI assistants
This session explores the move from chatbots to truly intelligent assistants with a wide range of capabilities, more human-like speech with advancements in NLU, no-code/low-code platforms, greater, faster personalization powered by more data and compute power, purpose-built – ROI driven AI assistants, and more

Barak Turovsky

Barak Turovsky
Head of NLP
Google

1:10 PM – 1:25 PM PT: Coffee Break

1:25 PM – 1:55 PM PT: Panel Discussion

Conversational AI in Banking: Leveling the Competitive Landscape
FIs of any size and business model can leverage Conversational AI to interact with users beyond simple reactive dialogue. Flexible natural language and proactive capabilities generate interactions that engage consumers on meaningful money matters, in addition to efficient servicing – all while generating measurable ROI.
In this session, Rob Guilfoyle, Co-Founder of Abe.ai, will lead an informative panel discussion on how Conversational AI, in the form of Virtual Financial Assistants, is changing the customer service landscape for financial institutions (FI) of all types and sizes, allowing them to offer the same level of innovation and engagement as the biggest banks. Illustrating how AI can positively impact different business models, joining Rob will be leaders from institutions with distinct approaches to their users – a digital-only bank and a credit union.

1:55 PM – 2:25 PM PT: Panel Discussion

Call center automation: how AI Assistants can co-exist and help humans do their jobs better?
With Intelligent AI assistants permeating every field, how will the human workforce adapt? How can AI assistants and humans co-exist? What are the guardrails society needs to put in place? We discuss this with a deep dive into a case study about call center automation.

Marco Casalaina
SVP
Salesforce

2:25 PM – 2:40 PM PT: Coffee Break

2:40 PM – 3:25 PM PT: Executive Forum

>> ‘The state of the art in convo AI & intelligent assistants. Breaking into level 5.’
Speaker TBA, Moderator TBA

3:25 PM – 3:55 PM PT: Transform WAVE

>> 1:1 Networking/ Speed dating for CONVERSATIONAL AI & INTELLIGENT ASSISTANTS executives

3:55 PM – 4:40 PM PT: Executive Forum

>> ‘Biggest trends & topics in Finance AI & Data tech’
Speakers TBA, Moderator TBA

4:40 PM – 5:10 PM PT: Transform WAVE

>> Networking/ Speed dating for FINANCE executives

5:10 PM – 5:15 PM PT: MC Au Revoir

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PARTNER WITH VB TRANSFORM

VB Transform is known for its executive-level focus, prioritizing brand decision-makers content and experiences, giving top vendors and sponsors the opportunity to share their unique solutions and advance business goals.

On top of brand leaders and tech providers, Transform’s community also includes attendees with deep AI backgrounds, including world-class PhDs, AI practitioners, and AI community advocates and influencers. 

Download VB Transform’s prospectus to learn more about why sponsors choose to partner with us.

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