Conversational AI & Intelligent AI Assistants Summit

Transform 2021
Day 3: July 14, 2021

View Day 3 Sessions

DAY 3

Conversational AI & Intelligent AI Assistants Summit

July 14, 2021

Presented by Five9

One of the most common use cases of applied AI is in the form of conversational AI or intelligent AI assistants used primarily to facilitate enterprises to serve their customers at scale more efficiently and through support from the call center. Conversational AI and intelligent AI assistants are being leveraged by organizations across the board in the form of text chatbots, and voice assistants which use NLP/NLU to look beyond rules to truly understand intent, carry out a multi-turn conversation while retaining context and deliver a great user experience. Companies have made several recent advances in terms of leveraging big data to deliver highly personalized and relevant content and integrating all their systems to ensure a seamless and delightful experience for the user.

As conversational AI advances and AI assistants become more and more intelligent and human-like, we will discuss how we can analyze, train and sensitize AI natural language to make it explainable, fair, and free of gender and racial stereotypes and biases.  We will learn about case studies from finance, manufacturing, healthcare, retail, and security that deal with AI applications such as financial robo-advisors, personal healthcare assistants, personalized voice-enabled retail shopping assistants, security strategies to make hacker-proof virtual assistants, and more. Hear from industry-leading practitioners and luminaries who will talk about their journeys and learnings in implementing these technologies, how they unlocked value/ROI from them, and their thoughts about what the future holds.

Conversational AI & Intelligent AI Assistants Summit Agenda

8:30 AM – 8:35 AM PT: Day Welcome from MC

8:35 AM – 8:50 AM PT: Summit Welcoming

Welcome from MC + Others

Matt Marshall
CEO
VentureBeat

8:50 AM – 9:15 AM PT: Keynote – Fireside Chat

AI in Retail
From automated Pizza delivery, to better Health outcomes; the Role of Intelligent Virtual Agents in the New Digital Workforce

Patrick Branley
Director of Technology
Pizza Hut Australia

Callan Schebella
EVP of Product
Five9

Henry Hernandez
Director of NEMT
Alivi

9:15 AM – 9:40 AM PT: Keynote – Fireside Chat

AI in Finance
Harnessing the Power of Personalization, Automation to Deliver Real-time, Intelligent Digital Experiences

Ken Dodelin

Ken Dodelin
Vice President, Mobile, Web, Conversational AI & Messaging Products
Capital One

Sage Lazzaro
Senior Reporter
VentureBeat

9:40 AM – 10:05 AM PT: Keynote – Fireside Chat

Nex-Gen Entertainment: Learn about Comcast’s journey in implementing conversational AI for content discovery and enabling better user experiences

Matthew Zelesko

Matthew Zelesko
Chief Technology Officer
Comcast

Hari Sivaraman

Hari Sivaraman
Head of AI & Data Content Strategy
VentureBeat

10:05 AM – 10:30 AM PT: Keynote – Fireside Chat

AI in Finance
How Intuit combined expert AI assistants, with virtual human experts and grew its TurboTax Live Customer Base by 70% and what you can learn from it

Marianna Tessel

Marianna Tessel
Chief Information Officer
Intuit

Matt Marshall
CEO
VentureBeat

10:30 AM – 10:45 AM PT: Coffee Break

10:45 AM – 11:10 AM PT: Keynote – Fireside Chat

AI in Security
Securing AI assistants: How do we protect confidential data, while delivering a great user experience?

Jamie Tomasello
Head of Security Programs and GRC
Gusto

Fahmida Rashid

Fahmida Rashid
Executive Editor
Venturebeat

11:10 AM – 11:35 AM PT: Keynote – Fireside Chat

AI in Retail
The Optimizer: How Kohl’s is using AI and ML to empower its people, optimize its supply chain and transform the customer experience, while also delivering higher profitability

Paul Gaffney

Paul Gaffney
Chief Technology Officer
Kohl’s

Sage Lazzaro
Senior Reporter
VentureBeat

11:35 AM – 12:00 PM PT: Keynote – Fireside Chat

AI in Finance
What enterprise decision-makers need to know about Convo AI LLM’s such as GPT3 & BERT

Margaret Mitchell
AI Researcher At Large

Matt Marshall
CEO
VentureBeat

12:00 PM – 12:10 PM PT: Coffee Break: 1:1 Networking

12:10 PM – 12:40 PM PT: Panel Discussion

AI in Finance
Find out why the global voice biometrics market is projected to reach $2.64 billion by 2021 and how the average company implementing voice biometrics saves $15m over a 3-year period due to reduced handle time and increased customer satisfaction.

Daniel Thornhill
SVP Pre/Post Sales
ValidSoft

Paul Magee
President
Auraya

Richard Dumas
VP of Marketing1
Five9

12:40 PM – 1:10 PM PT: Panel Discussion

Big trends in conversational AI and intelligent AI assistants
This session explores the move from chatbots to truly intelligent assistants with a wide range of capabilities, more human-like speech with advancements in NLU, no-code/low-code platforms, greater, faster personalization powered by more data and compute power, purpose-built – ROI driven AI assistants, and more

Barak Turovsky

Barak Turovsky
Head of NLP
Google AI

Sarah Pearson
AI for National Security

Christian Kitchell

Christian Kitchell
AI solutions executive & Head of Erica
Bank of America

Jonathan Rosenberg
CTO and Head of AI
Five9

1:10 PM – 1:25 PM PT: Coffee Break

1:25 PM – 1:55 PM PT: Fireside Chat

‘Turning to Soul Machines Digital People.’ How NESTLÉ® TOLL HOUSE® responded to customer call requests to bake the perfect cookie

Orchid Bertelsen

Orchid Bertelsen
Head of Digital Strategy & Innovation
Nestlé USA

Greg Cross
Co-founder and Chief Business Officer
Soul Machines

1:55 PM – 2:25 PM PT: Panel Discussion

Call center automation: how AI Assistants can co-exist and help humans do their jobs better?
With Intelligent AI assistants permeating every field, how will the human workforce adapt? How can AI assistants and humans co-exist? What are the guardrails society needs to put in place? We discuss this with a deep dive into a case study about call center automation.

Marco Casalaina
SVP
Salesforce

Kyle Wiggers

Kyle Wiggers
Staff Writer
VentureBeat

Adri Purkayastha
Group Head of AI and Digital Risk Analytics
BNP Paribas Group

Callan Schebella
SVP and GM
Five9

2:25 PM – 2:40 PM PT: Coffee Break

2:40 PM – 3:25 PM PT: Executive Forum

>> Biggest Trends & Topics in Finance AI: Conversational Intelligence & What is Cognitive Banking?

3:25 PM – 3:55 PM PT: Transform WAVE

>> Networking/ Speed dating for FINANCE executives

3:55 PM – 4:00 PM PT: MC Au Revoir

Learn more about Transform 2021